Using Northstar
Customers are responsible for providing accurate account information, keeping sign in details secure, using the service lawfully, and reviewing account activity regularly.
Account access
Access to signed-in banking features may require verified email, a completed profile, active account status, current authentication, and two factor verification for sensitive actions.
Transfers and payments
Transfer actions may require source account availability, transfer limits, confirmation codes, review steps, and successful validation before they are processed or submitted for review.
Cards and loans
Card and loan features depend on eligibility, account status, product availability, limits, review decisions, and the terms shown in the authenticated product experience.
Security responsibilities
Customers must protect passwords, verification codes, recovery codes, card reveal codes, and account access devices. Suspicious activity should be reported through the support path.
Changes to these terms
Northstar may update these terms as account features, support workflows, security controls, or product terms change.